Set up the comment composer
Updated Nov 6, 2026
Admin Center, Tickets, Comment composer sets the tools agents get when they write replies and internal notes.
The tools
- Emoji picker: a smiley button in the toolbar, with search and recently used emoji.
- Audio recorder: agents record a voice note in the browser and attach it to the comment. Set the Longest recording in minutes.
Turn each on or off.
Voice notes
Voice notes are attachments: they follow attachment size limits, retention and redaction. The browser asks the agent for microphone access the first time.
Related
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