Change your plan

This feature is in beta: it is still being built and may change.

Open the Plan tab of Admin Center, Integrations, Plan and billing. Only admins can change the plan.

Upgrade

1. Under Choose a plan (or Change plan if you already pay), the button on each card says what it does: Choose Growth while nothing is paid for yet, Upgrade to Pro from a lower plan, Move to Starter for a downgrade, or Switch billing for the same plan on the other interval.
2. If you do not pay for a plan yet, a Subscribe to dialog opens. It starts with yearly billing, the currency that fits your billing country, and as many seats as you have full agents and admins today; you can change all three and enter a Coupon. The total is shown before tax, and VAT or sales tax for your billing country is added in the provider's checkout.
3. If you already pay for a plan, a short dialog shows what changes and what you are charged today, prorated, and Upgrade and pay that amount sends it to the provider.

Your plan changes as soon as the payment provider confirms it, usually within seconds; the page waits for that confirmation rather than for the checkout window to close. Locked features unlock straight away.

If you came to the page from a lock, the plan that unlocks the feature is highlighted.

Downgrade

• A downgrade takes effect at the end of the current paid period, not straight away. The dialog first lists what it would lock, including rules that use locked features.
• Features of the higher plan lock then; nothing is deleted. Records over a lower limit (for example brands) keep working, but you cannot add more.
• Moving from annual to monthly billing counts as a downgrade; moving from monthly to annual counts as an upgrade.
• A scheduled change can be dropped again with Keep current plan until it starts.

Billing interval

Annual billing costs about 20 % less than monthly. The Monthly and Yearly switch above the cards shows either price; yearly prices are per agent and month but charged once a year.

Seats

Seats follow the number of active full agents and admins. Adding an agent beyond your paid seats adds a seat, prorated. See add or remove seats.

Enterprise

Enterprise is sold with an annual contract, with its seats, price and term agreed with us. Its card has a Talk to sales button instead of a price button. Contact sales.

Related

• Plans and billing
• Add or remove seats
• Invoices and payment