General

• Ticket statuses
• Redact content from a ticket
• Working with tickets
• Update many tickets at once
• Create a ticket for a customer
• Ask for an approval on a ticket
• Assign a ticket to an agent or group
• Hand work to another team with a child ticket
• Set priority, type and tags
• Merge tickets
• Track time spent on tickets
• Create a follow-up for a closed ticket
• Reply to a customer or add an internal note
• Ticket fields and forms
• Manage customers and organizations
• Add CCs and followers
• Delete and restore tickets