Delete and restore tickets

Delete a ticket

1. Open the ticket and choose Ticket options, then Delete.
2. Confirm with Delete ticket.

The ticket moves to Deleted tickets, where it stays for 30 days. After that it is removed for good.

To delete several tickets, select them in a view and choose More actions, then Delete.

Mark as spam

Mark as spam deletes the ticket and suspends the requester, so their next emails go to Suspended tickets instead of creating tickets. Use it for junk, not for difficult customers.

Restore a ticket

1. Open Views and choose Deleted tickets.
2. Tick the tickets, or use the row's Restore.
3. Choose Restore.

The list shows who deleted each ticket, when, and when it will be removed.

Delete permanently

In Deleted tickets, choose Delete permanently on a ticket. Its comments and attachments are removed for good. This cannot be undone.

Permissions

Your role needs the view deleted tickets or delete tickets permission to see Deleted tickets.

Related

• Suspended tickets
• Roles and permissions