Views

A view is a saved list of tickets that match conditions, such as "unassigned tickets in Billing". Counts update live.

Use a view

• Sort by any column and Group by a field, for example priority or group.
• Select tickets and use bulk actions: edit, apply a macro, merge, mark as spam or delete. Large selections run in the background with a progress bar.
• Export the view to CSV, if your role allows it.

Shared and personal views

Admins and team leads create shared views for groups. Everyone can create personal views.

Related

• Create a view
• Search syntax