Create a view

Create

1. Go to Views and choose New view (personal), or Admin Center, Business rules, Views (shared).
2. Give it a name.
3. Add conditions under All (every one must match) and Any (at least one must match). For example: status is less than Solved, and group is Billing.
4. Choose the columns, the default sorting and an optional Group by.
5. For shared views, choose who sees it: everyone, or specific groups.

Tips

• Keep queue views simple and use play mode for them.
• Usage stats show which views nobody opens, so you can retire them.

Related

• Views