AI in ChaosDesk
Updated Nov 6, 2026
Available on: Starter, Growth, Pro, Enterprise.
ChaosDesk's AI helps agents answer faster and can answer simple customer questions on its own. AI text is always labelled, and the copilot never sends anything without an agent.
| Feature | What it does |
|---|---|
| Copilot | Summarises a ticket, drafts a reply from your articles and macros, and changes a draft's tone or length |
| Translation | Translates customer messages for agents, and agents' replies for customers |
| Intent and sentiment | Classifies tickets on arrival and adds tags for routing and reports |
| Knowledge | Answers an agent's question from your help centre articles, with links |
| AI agent (beta) | Answers customers on the messenger, email and WhatsApp, and hands over to people with a brief |
The copilot is included in every paid plan with a fair-use allowance. The AI agent is billed per automated resolution.
Admins turn features on or off under Admin Center, Integrations, AI & translation, and can switch AI off completely with the kill switch.
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