AI and your data

Updated Nov 6, 2026

Masked first. Email addresses, phone numbers, card numbers, ID numbers, PINs and other long numbers are masked before ticket text is sent to the AI provider. Every redaction detector you switched on is applied too.
Only what you enable. Text is sent only for the features your admin turned on, and only for the groups they chose.
No training. Your data is not used to train AI models.
Always labelled. AI-written text carries an "AI-generated" label, and AI agent messages always carry the AI label.
Off switch. Admins can switch all AI off for the workspace with the AI kill switch.

Our AI provider is listed on the subprocessors page.

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