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ChaosDesk Support

Connect Telegram

Updated Nov 9, 2026

Available on: Starter, Growth, Pro, Enterprise. This feature is in beta: it is still being built and may change.

Customers write to your Telegram bot and each conversation becomes a ticket. Agents reply from the ticket and the answer arrives in Telegram.

Create a bot

  1. In Telegram, open a chat with @BotFather.
  2. Send /newbot and follow the questions: a display name, then a username ending in bot.
  3. BotFather replies with a bot token. Keep it secret.

Connect it to ChaosDesk

  1. Open Admin Center, Channels, Messaging.
  2. Under Connect a channel, choose Telegram, then Add bot.
  3. Paste the Bot token and choose Connect.

ChaosDesk checks the token with Telegram, creates the channel named after your bot (for example "Telegram @example_bot") and points the bot's webhook at ChaosDesk with a random secret, so only Telegram can deliver messages to it. You do not need to set up a webhook yourself. If Telegram refuses the token or the webhook, no channel is created and the reason is shown.

Good to know

  • A person can only message your bot after they open it and press Start. Share the link https://t.me/your_bot on your website or in emails.
  • Telegram has no reply window: you can answer at any time.
  • If you change the bot token in BotFather, connect the channel again with the new token. Send /token to BotFather to see the current one.
  • Only administrators can connect a Telegram bot.

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